Dynamics 365 for Field Service
Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
- Service Agreements
- Asset Management
- Inventory Management
- Campaign Reports
- Work Orders
- Scheduling and Dispatch
- Resource Schedule Optimization
- Preventive Maintenance
- Customer Billing
- Mobile Access
- Integrated Communications
- Service Intelligence
Drive operational efficiency with IT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Optimize your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Engage your customers
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
Innovate with an adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Modernize field service with mixed reality
Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.