Dynamics 354 for Customer service

Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.

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  • Omni-channel Capabilities
  • Knowledge-base Management
  • Self-service and Communities
  • Service Intelligences
  • Case and Interaction Management
  • Integrated Communications
  • Incident Routing and Queing
  • Mobile Access

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast, personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.